CANCELLATION POLICY

1. Booking

When confirming the online reservation, it is necessary to secure the reservation with an advance payment in the amount of 30% of the reservation amount.
The amount can be transferred to the transaction account:

SI56 0441 8024 2218 917

Marusa Ferjancic

Planina 73, 5270 Ajdovščina

The reservation will be confirmed by us only upon receipt of the advance payment.

2. Arrivals and departures:

The room will be available to you on the day of arrival from 3:00 p.m. to 8:00 p.m. Please leave the apartment by 11 a.m. on the day of departure.

If you would like to move into the room earlier or if you would like to leave it later, this is possible by prior agreement.

3. Terms of cancellation of reservations:

In the event that a guest cancels an already confirmed reservation, does not arrive on the agreed date or leaves early, the following cancellation conditions apply:

up to 4 days before arrival, cancellation is free

3 – 0 days before arrival we keep 30% of the reservation amount – Advance payment

​In any case, we reserve the right to charge you the administrative costs associated with the resulting cancellation.

4. Means of payment:

Cash, debit cards (Maestro), credit cards (Mastercard/Eurocard, Visa), Paypal, transfer to our transaction account before departure.

HOUSE RULES

1. Prohibitions:

  • Smoking is prohibited in all rooms and common areas. Smoking is allowed on the balcony or outside the house.
  • No cooking appliances or grills are allowed in the rooms.

2. Pets:

We regret that we do not accept pets. There are two dogs and a cat on the property who enjoy being petted and played with.

3. Night Quiet Hours:

  • Please observe silence between 10:00 PM and 7:00 AM. Consider the needs of other guests and staff.
  • In case of non-compliance with this rule, we reserve the right to ask you to leave the premises.

4. Safety and Responsibility:

  • You are responsible for any damage or loss of personal property that may occur during your stay.
  • Report any damage caused and settle it accordingly.

5. Contact Information:

For emergencies or additional information, you can contact us at +386 30 652 220 or ferjancicrooms@gmail.com.